Features

Features

Ideas Make a Difference

a lot have them, but we are making them happen

Standard Features

Business
Visually displays a caller ID prefix to notify the call recipient of the nature of the incoming call based upon a preset.
Block incoming calls from specific phone numbers or area codes.
Turn over or 'push' a live call from your mobile device to your desk phone.
Park or put a call on hold in a designated spot for someone to continue the conversation from that same spot on another phone.
Retrieve call data and historical call analysis to gain insights into call usage and help improve efficiency and performance.
Identify an incoming call by adding a tag to each of your phone numbers.
Have up to 30 callers participate in a phone call using a unique PIN. Callers can dial into a virtual meeting room from any phone.
Create your own directory listings.
Automatically send all incoming calls to voicemail.
Set any phone number on your account to display as your caller ID.
Broadcast an announcement to employees across all office locations.
Receive an alert of a missed call and its details to your email.
Expand your auto-attendant with a more in-depth menu that provides self-service access for your customers.
Unique caller ID for each extension. Select a name to display instead of a number.
Broadcast a one-way announcement to desk phones and overhead paging devices.
Create a group of phones to ring all at one time.
Have an incoming call ring your cell phone or other phone(s) as a business call comes in.
A panel designed for a live receptionist.
Create templates to be deployed for new employees based on user preference.
Receive voicemails to your email in a .wav file
Call Center
A call queue holds calls in a first in, first out order until an agent becomes available. The customer can choose to wait in the queue or receive a call back.
Record all or selected extensions at all times. Have the ability to go back and listen to calls when needed.
Have the ability to record calls when needed only. Activate call recording on demand.
Allows the call recipient to decide the fate of an incoming call before answering it. Use keypad selection to choose if you would like to answer the call, decline and send to voicemail or transfer.
Allow users to log into phones at shared workstations to access their own phone extension, settings and other features.
Pair one of many phone numbers on your account to the area code or geographic location of the call recipient.
Management
Have the ability to listen in on and monitor live calls.
View real-time call status of all or a group of extensions.
Avoid unauthorized international calling charges by implementing a code on your account that is required prior to allowing and international call to be placed.
Provide selected access of user portal to employees.
Provide selected access of user portal to employees.
Mobility
Forward incoming calls to ring on one or multiple phone numbers in a set sequence.
Register up to three devices on a single extension.
Register up to three devices on a single extension.
Phone System
Access your account using your personal admin portal.
Create your own voice menu system that allows callers to be transferred to a specific extension or department within your company.
A light on the phone that tells you whether another extension is in use. Depending on the type of phone you have, BLF's will remain green if the extension is free to talk.
Redirect incoming calls to another telephone phone number, voicemail box or mobile number.
Retain an existing call while accepting or originating another call using the same phone.
A record of calls and their details for any or all extensions on your account.
Allows you to have the person that you are speaking with wait while you answer another call: If you're on one call when another comes in, you'll hear the call waiting beep in your ear.
Displays a caller's phone number on the recipients' phone device before the call is answered.
Block your outgoing caller ID from being displayed.
Connect to your VoIP system from your cell phone.
Dial any phone number from your web browser with one click. Click-to-Dial is a browser-based plugin.
Ability for caller to use phone keypad to enter the recipient's name. The automated response menu will list all team members from your office.
Allows two different numbers to reach the same phone line with different ring patterns.
Create recordings to establish your brand and communicate your company's message.
Eliminate PBX hardware by hosting your VoIP system in the cloud.
Select a phone number from more than 230 available area codes to have a local presence in any market.
Use our default music or upload custom announcements and recordings for customers to listen to when on hold.
Keep you current phone number(s).
Make calls with just one click, view caller records with incoming calls and log call notes to contact records.
Add a third party to your conversation.
Create extensions without a physical desk phone.
Retrieve your voicemail from anywhere you are through your individual user portal.

Optional Features

Add a button to your website or email signature that allows people to immediately call you.
Caller ID Name. CNAM is the technology that makes your name appear on the Caller ID screen when you place an outgoing call.
Use your VoIP system on your desktop
A full service video conferencing platform.
Choose from Voice Broadcasting or Predictive Dialer press 1 campaign.
Transfer your current phone number(s) to DigiClick.
Send faxes using a traditional fax machine. An ATA is required.
Have a professional recording created for greetings, IVR, voicemail messages and more.
Integrate your PBX with SIP based door entry systems.
Choose from 800, 888, 877, 866, 855, 844 and 833 or toll free vanity numbers.
Send and receive faxes from your desktop or mobile device.
A mailbox to be shared by a group. This is usually a general mailbox that is not meant for any specific person.
Receive a typed version of your voicemail to your email.

* indicates that there may be an additional charge with this service.
**not all features are included with each monthly unlimited plan.